Can you imagine a world where...

• operations are 2 or 3 times more efficient than they are today?
• businesses don't make "headlines" with preventable failures
• IT delivers more for less, in ways we currently can't imagine?
• doing the right things - right - is simply a matter of course?

• customer value is consistently delivered through customer experiences that delight - and cost less to deliver than what we do now?
• daily work is performed with the help of contextually relevant, useful, intuitive and appropriate technologies as the status quo not the rare exception?
• innovation, true innovation, is leveraged daily by organizations across the globe resulting in a world that is far more meaningful, supportive and nuturing to each and every one of us?

I CAN

I can imagine this, and more. Not only can I imagine this, I know these are achievements that we can realize now. My work at the forefront of these opportunities clearly shows that these are attainable goals that are possible today. They are happening, now, and while these changes may not have filtered into your world yet they soon will. Through new understanding of the foundation IT can be for the business, how work within the organization (at all levels) really gets done, how customer value is created and sustained, how innovation is fostered as a ingrained behavior, and how process management can truly be enacted to achieve organizational transformation we are - indeed - evolving our world into a far better place.

My latest work is occuring at TDi Technologies where I am helping to pioneer a need breed of IT practice called IT Foundation Management - a practice that is taking all of the "lessons learned" from the last decade of Business Excellence evolution and driving them into Foundation Management of the IT infrastructure.

You may also wish to visit Global 360 where I continue to help change how work gets done, as an Advisor, through the persona-based BPM approach. Global 360 understands that process is the sum of the people who do the work and that by optimizing their process experience BPM can finally fulfil its potential. What does that mean? It means that all of the people in process are empowered to process success by embedding personalized - and optimized - user experiences directly into BPM software products.

To learn the skills needed to consistently achieve dramatic levels of process improvement, for business transformation - even for global enterprise transformation - the place to go is the International Process and Performance Institute www.ipapi.org. This is the only organization that has been granted permission and rights to the advanced methods in process management that I have developed in the last decade (including my work with Customer Expectation Management first pioneered in the book; The Hyper-Competitive Business: Success without Exception).