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Process Masters understand the balance required to achieve Process Mastery. They act on process in a holistic way, with an emphasis on how work really gets done. They challenge the status quo and drive process success through focused efforts that leave little to chance.
Their results speak for themselves - with transformational benefits that include:
- Cost Reduction of 20% to 90%
- Performance Improvement typically exceeding 30% and at times driving to exponential results (2x, 3x or more)
- Rapid Delivery in weeks or months (not months or years)
- Personal Productivity of Process Participants slashing "work arounds" and training requirements, and
- Customer Experiences that create unshakeable loyalty.
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They do this through seven (7) steps... the 7 Steps to Process Mastery:
- Understand and Embrace your Goal
- Build an Elegant Design
- Improve Personal Productivity
- Orchestrate for Real-Time Demand
- Keep your Process in Tune
- Create Transparency
- Design, Manage and Deliver the Customer Experience
We've all heard those stories of BPM success that influenced the bottom line and increased revenues. We've all heard those compelling cases of 50%, 60% even 70+% reductions in process cost with hard ROI payback in 12 months or less. Yet it seems that for many of us, those kinds of results remain elusive. Why is that? Perhaps it is because no one has taken the time to distill the essence, in simple terms, of just how to achieve such results.
Not anymore.
Now everyone can become a Process Master with the book "The Insiders' Guide to BPM: 7 Steps to Process Mastery" by Terry Schurter with Peter Fingar.
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 "The Insiders' Guide to BPM distills the wealth of experience and insights on BPM that has accrued in the industry since the Third Wave struck the business process community seven years ago. Sobered from the hype, the book provides practicable guidance to do BPM right." -- Janne J. Korhonen, Independent BPM Consultant
 "I have been working with companies to improve their processes for 25 years and believe that Terry and Peter have arrived at the right conclusion with their 7 steps to Process Mastery. This is the only book you need to be successful with your process improvements…" -- Scott Cleveland, Author of the BPM Business Point of View on ebizQ
 "An excellent tool for anyone involved in BPM. What I especially like is the discussion about the three affinity groups which gives a solid basis for the better understanding of BPM from different perspectives." -- Alexander Samarin, Enterprise Solutions Architect at Teamlog (Suisse) S.A.
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