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Process Mastery - thought leadership in BPM and BPM technologies
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Terry is a true visionary thinker. He questions everything, including his own thinking. He is passionate about process and performance. He is extremely knowledgeable about many things and is articulate without reserve. He is hard working and tireless. He pursues excellence in all he does. I know I am a sharper person for my time and opportunity working with him.
-- Don Smith , Director , International Process and Performance Institute (IPAPI)
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Terry's ability for new thinking (and more importantly, how to encourage it within others) is out of this world. He wraps up his broad professional experience with his technical and creative capacity to create a poignant and relevant package that is tailored to help you achieve your objectives. There is much power in the deep simplicity of Terry's approach.
-- Chris Mooney, Manager Systems & Projects at Capital Finance
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Terry really is the thought leader in business process management. He will effectively challenge the status quo to help clients achieve their 'successful customer outcomes'. No matter how you choose to interact with Terry, you will learn something meaningful.
-- Scott Cleveland , VP Sales & Marketing , Ingenuus
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Terry's experience and knowledge in the BPM space is unrivalled. He has provided clarity in how to apply real process improvement that few 'experts' can achieve without the need for complex solutions. His critical success is well deserved as he continues to break down the barriers for change with the CEM Methodology. An innovator and mentor, I highly recommend him if you want to change your business for the better. Go seek him out !
-- Theo Priestley , Head of Business Process Management , 2i Limited
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Gartner has recognized business process management (BPM) as one of the few technologies with truly transformational potential for government. Terry is at the forefront of BPM and he recognizes (and in fact evangelizes) that BPM is not just, or even primarily, a technology, but rather is a way of organizing and operating a business.
-- Shayne Kavanagh , Senior Manager - Research , Government Finance Officers Assoc.
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Terry was the go-to guy for all things BPM and is truly a spearhead in these efforts. Nobody knows his 'stuff' better than Terry and, in my short time working in the BPM conference field, there were no names more influencial than his.
-- Damon Grant , Conference Marketing Manager , SmartDraw.com
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We had engaged Terry as a keynote speaker at a SOA/BPM seminar in New York. His insights around Customer Expectation Management (CEM) and experience with BPM across industry leading organizations helped us communicate how IT can effectively support business. We ended up engagaging Terry for few more sessions with individual key client executive management.
-- Nitin Shingne, Principal at CSC Consulting
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Terry is an informative, innovative and entertaining speaker. His skills as an analyst are extremely spot on and his use of common sense only serves to validate his position. I highly recommend Terry.
-- Vicki Boles , Marketing Executive , Wilber Law Firm
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Extremely creative with the strong ability to communicate his vision. Demonstrated ability to quickly build prototype solutions for customer demos etc. Very good networking skills. Enjoyed working with him as a colleague.
-- Hemant Vaidya, VP of Marketing, 3Rings Technologies
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Terry has a deep understanding of both the technical and business aspects of Process. He is a very productive communicator who can take the possibilities and technical nuances of IT and articulate them effectively to both the IT and business audiences.
-- Justin Speake , CEO , Bloor Research
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I worked with Terry at USDATA for about a year or so. Terry is quite brilliant. He is not only an innovative thinker, he is an excellent communicator. If you are looking for someone who will bring new, fresh, out of the box ideas to the table along with practical ways to implement those ideas, then Terry is the person for you. He is also extremely likeable and easy to get along with.
-- Judy Friedman , President , Brilliance, Inc.
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Terry is an innovative and articulate thinker, able to lead a team into uncharted areas of endeavor. He has a high energy level that motivates those around him to give their best effort. Working with him was always both productive and enjoyable.
-- Mike Goeke , Director of Industry Programs/ Director of Strategic Alliances , USDATA Software
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 Simply working harder at existing approaches - even excellent ones - may not be enough to retain demanding customers. As price differentials narrow and product features are quickly copied, business survival requires an unrelenting focus upon identifying and delivering additional and differentiating value for customers. Terry Schurter provides a manifesto for all those who are seeking to inspire a greater focus upon the experience of customers.
-- Colin Coulson, Thomas, Professor of Direction and Leadership, University of Lincoln. Author, Winning Companies, Winning People
 The customer alignment and focus on eliminating Causes of Work developed by Terry Schurter offer a whole new way to create real value from the work we do. It's amazing how something that simple can be so powerful. The Bennu Group has changed the game. With this new approach we will be able to quickly identify sources of non value-added work while creating a more rewarding and value-add customer experience. I highly recommend the Bennu Group if you are serious about taking your business to the next level. -- Nikki Alberts, Business Process & Change Management
Business Process Services, Chief Technology Office Information Technology, HBOS Australia
 I have been through more process improvement training classes than I can count over the years; however, your course stands head and shoulders above the others for its convenience and common sense approach. I wish all the process owners in my company would take your class so they can see the "ah-ha" - that process improvement is something they can drive, i.e. it doesn’t have to be a highly structured, drawn-out project managed to a set-in-stone schedule by a "black belt". The online format makes the class accessible to everyone, and the special niche the Bennu Group fills is that their approach to process improvement puts the focus where it belongs - on providing value to our customer. Thank you for bringing BPM to the next level! -- Rachel Aukes, Strategy Consultant Wells Fargo Financial
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